Frequently Asked Questions  
 
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FAQ

Find answers to Timberline’s most frequently asked questions. If you do not see your question here, please contact us for detailed answers.

Q: How long does it take to get a quote returned?

A: This is very hard to answer due to the wide variety in complexity of quotes we come across. It can be less than a week for existing customers. If new suppliers are needed for a more complex build, it could take three or four weeks for us to complete your quote. Your need for control panel assembly, electromechanical assembly, wire harness assembly, and engineering or design work also affect turnaround time on quotes. Please contact us for a quote.

Q: Whom do I contact to request a quote for contract manufacturing?

A: If you are new to Timberline, please contact Greg Ervin or Mark Kraus via the Contact Us page.

Q: Do you have a robust Quality Control program?

A: Yes! With our ISO 9001:2008 certification, Timberline has many processes that we follow. Quality Control is one continual process that keeps our customers coming back. Our customer acceptance goal is 99.7%, which our team has been exceeding for some time.

Q: Does Timberline ship internationally?

A: Yes, Timberline ships overseas on a regular basis. We use a third party to facilitate these transactions.

Q: In the Electronics group, does Timberline build bare Printed Circuit Boards?

A: No. We can design the boards via in-house or external partners, but we use other suppliers for the Printed Circuit Board itself.

Q: Does Timberline assemble through-hole and surface-mount components on Printed Circuit Boards?

A: Printed Circuit Boards (PCBs) can be populated with through-hole and surface-mount components. Our PCB assembly capabilities include Through-hole components. When both types are used, we bring in the PCB with the Surface-mount components already populated on the PCB and finish the custom board with Through-hole components. Printed circuit board services can be customized as needed.

Q: How do I become a Supplier to Timberline?

A: Highly negotiated pricing is a given. Service is what sets our suppliers apart. We work closely with our suppliers, which in turn develops loyalty. If you feel that you can commit to high service with extremely competitive pricing, please contact Mike McAllister.

 
     
     
     
       

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